Frequently Asked Questions

General Questions

Is Clayci Safe for Children?

Our Clay has been lab tested of harmful substances such as heavy metals and volatile organic compounds. However, adult supervision is still recommended for younger children, as Clay might pose as a choking hazard. You can rest easy knowing that our Clay is safe.

Does the Clay Dry Out?

We've tested our Clay by leaving a fully built model on a car dashboard for over 4 years. It was frequently exposed to sunlight while stored in a display case. Over time, the colours faded slightly due to sun exposure, but the clay remainded pliable. Although it became firmer, we were still able to stretch, pull and reuse it. While our clay can dry out, it takes a very long time and requires intentional effort to do so.

Ordering & Shipping

Where Can I Buy Clayci Packs?

You can purchase our packs on Shopee, or right here on our website!

Does Clayci Have a Physical Store?

At the moment, Clayci does not have a physical store. However, we are partnering with outlets such as Jungle Gym, where you can find our packs at their stores! We are looking to expand and eventually open our own store soon.

What If I Receive a Damaged or Missing Item?

Please contact us at clayisb@gmail.com with your order details, and we'll be happy to assist.

Return Policy

Eligibility for Returns

We accept returns under the following conditions: 1. In original Packing 2. Return request must be made within 14 days of receiving the order We do not accept returns under the following reasons (Change of mind, no longer interested, etc)

How to Request a Return

1. Contact us at help@clayciart.com with your order number, item details and reason for return. 2. Our team will review your request and provide return instructions if eligible. 3. Once we receive and inspect the returned item, we will process your exchange.

Exchange Policy

Exchanges are accepted if the product received is defective or damaged.

Return Shipping Costs

Customers are responsible for return shipping fees unless the item is damaged, defective, or incorrect.

Damaged or Incorrect Items

If you receive a defective or wrong item, please contact us within 14 days with proof, and we will arrange a replacement or refund depending on the issue.